Refund Policy

Refund Policy - the basics

Macaronda Dynamic Cleaning Service Refund Policy

This Refund Policy applies to all cleaning services provided by Macaronda Dynamic Cleaning

Service. Please read this policy carefully before booking a service. By using our services, you

agree to be bound by the terms outlined below.

1. Service Guarantee

We strive to provide high-quality cleaning services. If you are not satisfied with any aspect of our

service, please contact us within 24 hours of the service completion to discuss your concerns.

2. Complaint Resolution

Upon receiving a valid complaint within the specified timeframe, we will assess the situation and

may offer one of the following resolutions:

• Re-cleaning: We may offer to re-clean the specific areas of concern at no additional cost.

This option is contingent on the client allowing our team to return to the property to perform

the re-cleaning.

• Partial Refund: In certain cases, if re-cleaning is not a feasible solution, we may offer a

partial refund, the amount to be determined based on the extent of the dissatisfaction and

at the discretion of Macaronda Dynamic Cleaning Service.

3. Refund Eligibility

Refunds are only considered under the following circumstances:

• The client has notified Macaronda Dynamic Cleaning Service of the issue within 24 hours

of service completion1.

• The client has allowed Macaronda Dynamic Cleaning Service to attempt to resolve the

issue through re-cleaning.

• The dissatisfaction is due to verifiable deficiencies in the cleaning service provided, not due

to subjective preferences.

4. Refund Exclusions

Refunds will not be granted in the following situations:

• If the client fails to notify Macaronda Dynamic Cleaning Service of any issues within 24

hours of service completion.

• If the client refuses to allow Macaronda Dynamic Cleaning Service to re-clean the areas of

concern.

• If the dissatisfaction arises from conditions that were pre-existing or beyond the scope of

the agreed-upon cleaning service.

• If the client cancels the service with less than 24 hours' notice.

• If the client prevents the cleaning team to complete the service as expected.

5. Cancellation Policy

• Clients may cancel or reschedule a cleaning service by providing at least 24 hours' notice.

• Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of

up to 50% of the total quoted price.

6. Payment and Refund Process

• Payment is due upon completion of the cleaning service.

• Refunds, if approved, will be processed within 7 business days and issued via the original

method of payment.

7. Amendments

Macaronda Dynamic Cleaning Service reserves the right to modify or amend this Refund Policy at

any time without prior notice. The most current version of the Refund Policy will be available on our

website.

8. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

9. Legal Disclaimer

This Refund Policy is governed by the laws of United Kingdom. By using our services, you agree to

submit to the exclusive jurisdiction of the courts located in United Kingdom for the resolution of any

disputes.

Important Considerations:

• State Laws: Review state laws regarding refunds and consumer protection to ensure

compliance.

• Service Agreement: Integrate this refund policy into your service agreement or contract

with clients.

• Documentation: Maintain detailed records of all client interactions, complaints, and

resolutions.

• Reasonable Adjustments: Any refunds or adjustments must be requested to the Company

directly and are subject to approval by the Company